Refund & Return Policy

1. Return Eligibility

At Saattvik Natural, we take immense pride in the purity and quality of our cold-pressed oils. Because our products are perishable, edible food items, we cannot accept returns for opened or used products due to hygiene and safety reasons.

To be eligible for a return, the item must be unused, sealed in its original packaging, and in the exact same condition that you received it. Return requests must be initiated within 3 days of the delivery date.

2. Damaged or Incorrect Products

If you receive a product that is physically damaged, leaking, or if you receive the wrong product, we are fully committed to resolving the issue immediately.

• Please contact us at support@saattviknatural.com within 24 hours of receiving the delivery.
• You must include clear photographs of the damaged package, the shipping label, and the product itself.
• Upon verification, we will arrange for a free replacement to be shipped to you as quickly as possible.

3. Cancellation Policy

We understand that sometimes you may change your mind. Orders can be cancelled at any time before they are dispatched from our facility.

Once an order has been handed over to our delivery partners, it is in transit and cannot be cancelled. If you refuse delivery of a dispatched order, shipping charges may be deducted from your refund.

4. Refund Policy

Refunds are initiated in the following scenarios:

• Successfully cancelled orders before dispatch.
• Inability on our part to fulfill a placed order due to stock issues or unserviceable pincodes.
• Verified cases of severe damage where a replacement cannot be provided or is not desired.

Returns based solely on personal taste preferences (e.g., "I don't like the aroma" or "It tastes different from refined oil") are not eligible for refunds. Unrefined cold-pressed oils naturally have strong, distinct aromas compared to highly processed alternatives.

5. Refund Processing Time

Once your return is received and inspected, or your cancellation is confirmed, we will send you an email notification. If your refund is approved, it will be processed immediately.

A credit will automatically be applied to your original method of payment. Please note that it may take between 5-7 business days for your bank or credit card company to process and post the refund to your account.

6. Non-Returnable Products

The following items cannot be returned or refunded:

• Products that have been opened or have a broken tamper-evident seal.
• Gift cards and promotional items.
• Products purchased during clearance or massive sale events (unless damaged).

7. Contact Information

If you have any questions regarding your order, returns, or refunds, please reach out to our customer care team:

Email: support@saattviknatural.com